Last updated: 2 November 2026
This privacy policy explains how Shatter House CIC (“we”, “us”) uses your personal information when you visit shatterhouse.co.uk or join our early-access list. We follow UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who we are
Shatter House CIC is a Community Interest Company registered in England and Wales (company number 17248337). We are not open yet, and this website is a holding site while we prepare to open in Cambridge. You can contact us about anything in this policy at hello@shatterhouse.co.uk.
What we collect
- Early-access list: your email address, and if you choose to give them, your name, your company name (for team events) and the activities you are interested in.
- Emails you send us: your email address, your name and whatever you choose to tell us.
- Website visits: limited technical information, such as the pages you visit, your browser type and your approximate location based on your IP address, which our hosting and statistics services record automatically.
Please do not send us sensitive information, such as details about your health, through the website.
How we use it
- To send you news about Shatter House, such as when we open, priority booking and launch offers. We do this with your consent, which you give by joining the list and can withdraw at any time.
- To reply to your messages, and to understand which activities people are interested in so we can plan. We do this in our legitimate interests.
- To run and secure the website and count visits. We do this in our legitimate interests.
We will never sell your personal information.
Who we share it with
We use trusted providers who may only use your information on our instructions: Hostinger (website hosting), Automattic Inc. (Jetpack, which runs our sign-up form and website statistics) and our email provider when we send updates. Some providers may process information outside the UK, for example in the United States, using safeguards recognised under UK law.
How long we keep it
We keep your early-access details until you unsubscribe or ask us to delete them, and in any case no longer than 12 months after we open if you have not engaged with our emails. We keep emails and enquiries for up to 2 years.
Cookies
Our website uses a small number of cookies needed for it to work, stay secure and count visits. We do not use advertising or social media tracking cookies.
Your rights
You can ask us for a copy of your information, ask us to correct or delete it, object to how we use it, or withdraw your consent at any time. Every email we send includes an unsubscribe link, or you can just email hello@shatterhouse.co.uk. We will reply within one month.
Complaints
If you are unhappy with how we use your information, please contact us first at hello@shatterhouse.co.uk. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes
We will update this policy when we open and start taking bookings. The date at the top shows when it was last changed.